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Privacy Policy

Towbars Australia is committed to protecting your privacy.  We will never collect sensitive information about you without your explicit consent.  We will only use the information that we collect about you lawfully and in accordance with the
Data Protection Act 1998.  We will hold all personal information securely and will not share your details with any third parties for marketing purposes without your consent.  We will however pass your personal information on to our agents and subcontractors such as freight companies and credit card providers to help us provide you with the goods and/or services you request and that we market to you. 

All personal information we hold will be held securely in accordance with our internal security policy and the law.  You can check the information that we hold about you by emailing us.  Should you find any inaccuracies we will delete or correct the information promptly.  Typical personally identifiable information we hold is volunteered by you during the purchasing process and/or member log in.  This information includes: Your name; Address; Phone Number; Email Address


Customer service is our priority and we care that our customer's experience with us is a positive one.  Because of this, one month after goods are despatched we send out follow up emails to the email address provided when placing an order and ask for feedback about your experience with Towbars Australia.  We value this feedback and take very seriously any comments, both positive and negative, that are provided.  We feel on occassions the nature of the feedback could be of benefit and help to others and in these instances we may request permission to use the feedback on our website or in other marketing material.  We will however only use such feedback if we have been granted, in writing,  permission to do so.   If at any time any customer feels that they no longer wish to have their testimonial posted on the site they can request for it to be removed by emailing us at sales@towbarsaustralia.com.au.